Analyst agency IDC has released a report on tablet sales in 2021. Worldwide sales of tablets increased by 3.2% (up to 168.8 million units). In the tablet market, as in 2020, Apple is in the lead. Its market share grew slightly over the year (from 32.6% to 34.2%), and sales of devices amounted to 57.8 million units. (in 2020 -…
Here are some ways in which offshore call centers can benefit your business: - Lower payroll costs. Thus, using an offshore call center can be significantly cheaper than building your own customer service team. - Low technology costs. Internal customer service can mean implementing and maintaining technologies such as customer relationship management (CRM) software. Outsourcing customer service to an offshore…
They are currently at the very bottom of the Gartner Hype Cycle for Natural Technologies July 2021 rankings as innovation falls short of expectations. GOMoxie found that only 22% of consumers have a positive attitude towards chatbots. The Userliike survey showed that the first thing consumers want from interacting with a chatbot is the ability to transfer the interaction to…
Partnering with call centers in the Philippines to improve business performance has been a proven strategy for both large companies and small and medium businesses for many years. Benefits include reduced labor costs, increased ROI, and access to a highly-skilled workforce, just to name a few. “Despite these advantages, 60 percent of call center outsourcing programs still fail to deliver…
India has a strong relationship with outsourcing even among consumers, and although the relationship is not always positive, India continues to lead the way in this area. When it comes to outsourcing, it's hard not to see India as a leader. The modern outsourcing industry took its first timid steps here. And it was a country where multinational companies first…
1. After Hours Calls The autoresponder provides front office support when the number of employees is limited. This includes screening emergency calls and quickly connecting them with staff. In this case, competent telephone service representatives will be an invaluable asset. For example, if the caller has an emergency late at night, the answering machine can send a message to the…
Few marketing initiatives over the past decade have been accompanied by such high-quality PR as digital transformation. It's seen as a necessary antidote to a shattered and digitized world, but one of the reasons it has escaped scrutiny is because it's a process, not a task. Many companies are still transforming, and not completely transformed. At its best, digital transformation…
The government has proposed stricter cybersecurity rules for firms providing outsourced IT services. Last week, discussions began on measures that the government believes could improve the UK's cyber resilience. The legislation obliges firms providing cloud hosting or online services to reconsider their actions regarding cybersecurity and data protection. This will mean that many companies providing billions of pounds worth of…
Companies across Europe spent about $26.5 billion on IT and business services in 2021, the highest annual spending ever recorded by the Information Services Group (ISG), a technical advisory group. Cloud services continue to close the gap on traditional IT outsourcing - managed services - by a quarter increase ISG reported 23% year-over-year sales growth, with contracts reaching $12.6 billion…
With the increasing demand for covid tests associated with new strains, scammers have come up with a new way of stealing. Interested buyers receive an email with a link to a store that allegedly sells test kits. But instead of the test, the visitor receives only the debited funds from his credit card. It is worth being attentive because scammers…